Terms of Service
About these Terms
These Terms of Service (“Terms”) apply to the Leap to Know apps, including the Lees met Kwakie app (the “App”), and to any subscriptions bought in the App.
The App is provided by Leap to Know (Pty) Ltd, registration number 2015/109672/07, of 324 Anderson Street, Brooklyn, Pretoria, 0181, South Africa (“Leap to Know”, “we”, “us”).
By downloading, installing or using the App, or by buying a subscription, you agree to these Terms. If you do not agree, please do not use the App.
The App and who it is for
The App is an educational app for young children, focused on early literacy and school readiness in Afrikaans (Grade R to Grade 3).
The App is designed to be used by children, but these Terms are an agreement with the adult responsible for them: a parent or legal guardian, or a teacher or school using the App with learners. As that adult, you:
- accept these Terms on behalf of yourself and the children who use the App;
- are responsible for the children’s use of the App and the device it runs on;
- are the person who makes any purchase in the App. Purchases are protected by a parent check so that children cannot buy a subscription by themselves.
You must be 18 or older, or have the permission of a parent or guardian, to buy a subscription.
Free content and subscriptions
The App is free to download, and the first tree is free to play. To unlock more, you can choose a yearly subscription in the App. Currently there are two:
- Full Learning Adventure: all five trees for one child;
- Family / School: all five trees and six profiles, so up to six children can use the same device.
The App and the Google Play listing show what is included and the price before you buy. One subscription covers one device.
Billing through Google Play
Subscriptions bought in the App are sold and billed by Google Play, using the payment method linked to your Google account. Google Play’s terms of service also apply to your purchase. We do not receive or store your card or payment details.
Automatic renewal
A subscription renews automatically every year, at the price shown at the time, unless you cancel it before the renewal date.
Free trials
If we offer a free trial, you will be charged when the trial ends unless you cancel before then. The trial length is shown before you start it.
Price changes
If the price of your subscription changes, Google Play will notify you before the new price applies, as Google Play’s rules require.
How to cancel
You can cancel at any time:
- Open the Google Play Store app on your device.
- Tap your profile picture, then Payments & subscriptions, then Subscriptions.
- Choose the Leap to Know subscription and tap Cancel subscription.
You can also cancel online at play.google.com/store/account/subscriptions. Deleting the App does not cancel your subscription. After you cancel, you keep access until the end of the year you have already paid for.
School agreements
If you are a school setting up the App on several tablets, please contact us at admin@leaptoknow.com before you buy, so that we can help you set it up.
Schools can arrange with us to use the App on several tablets, either installed by us or downloaded from Google Play and unlocked with a licence from us. In that case the school pays us directly, not through Google Play, and a separate written agreement (such as a quotation or invoice) sets out what is included, for example the number of tablets, the content unlocked and the period it covers. We provide the App updates for tablets we install ourselves.
The Google Play billing, cancellation and refund terms on this page do not apply to school agreements; the agreement covers payment and refunds. Otherwise, these Terms still apply to the use of the App. If the agreement and these Terms differ, the agreement applies.
Refunds
Because payments are processed by Google Play, refund requests are handled under Google Play’s refund policy. You can request a refund through Google Play, usually within 48 hours of the purchase. After that you can contact us at admin@leaptoknow.com, and we will consider your request and help where we can.
Nothing in these Terms limits any rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
Your licence and our content
We give you a non-exclusive, non-transferable licence to use the App for learning at home or in the classroom, in line with these Terms and Google Play’s rules. A subscription applies to the device it was bought for.
All content in the App belongs to Leap to Know or our licensors. This includes the characters (such as Tina and Kwakie), artwork, audio, words, activities and software. You may not:
- copy, sell, rent, share or distribute the App or its content;
- change, reverse-engineer or try to get around any part of the App, including the subscription check;
- use the App or its content for commercial purposes, such as selling access to it or charging others for its use, without our written permission.
Privacy, availability and liability
Privacy
Our Privacy Policy explains how we handle personal information, in line with the Protection of Personal Information Act (POPIA). It forms part of these Terms.
Availability
The App is designed to work offline once installed. We may update, improve or change the App and its content from time to time, and may stop offering some content. We will try to keep the App working on supported devices, but we cannot promise it will always be free of errors or available on every device.
Educational content
The App supports a child’s learning. It does not replace teaching, assessment or professional advice.
Liability
To the extent the law allows, the App is provided “as is”. Leap to Know is not liable for indirect or consequential loss arising from use of the App. If we are found liable to you, our total liability is limited to the amount you paid for your subscription in the 12 months before the claim. This does not limit any liability that cannot be limited by law.
Changes, law and contact
Changes to these Terms
We may update these Terms from time to time. We will post the new version on this page with a new “last updated” date. If a change is important, we will also tell you, where possible, in an app update. If you keep using the App after a change, you accept the updated Terms.
Governing law
These Terms are governed by the laws of the Republic of South Africa.
Contact us
- Leap to Know (Pty) Ltd
- Email: admin@leaptoknow.com
- Address: 324 Anderson Street, Brooklyn, Pretoria, 0181, South Africa
- Website: leaptoknow.com
Last updated: 15 November 2026